When you buy commission a painting online, you want to know you can trust the artist’s integrity. This page contains both my personal standards for customer service and quotes from people who have bought my artwork.
My Customer Service Philosophy
- I will endeavor to make a painting that looks just the way you want it.
- I will communicate clearly and promptly.
- I prefer email to phone conversations because it allows me to present you with images. It also gives you time to make decisions about artwork before responding. It is important for me to be able to make promises I know I can keep. I typically respond to email within 24 hours of receiving a message.
- I will expertly pack and ship your artwork. I wrap each package myself and use sturdy packing materials. You can trust your painting will arrive safely.
Customer Reviews & photos from art collectors
(Note: I only share information that I have received permission to share, such as customer’s names, your pictures, and quotes. Otherwise, I keep your information confidential.)
A collector’s review of a commissioned custom painting I made for her nursery:
“I found Kirsten on Etsy and fell in love with a painting that she had advertised for sale. I realized that the painting was much smaller than I wanted for my babies nursery, so I contacted her to see if she would be willing to paint something similar, but much larger. She immediately responded and was willing to do the job. Kirsten was very thorough with pricing options for various sizes as well as the shipping costs. Throughout the entire process she sent me pictures to make sure the painting was turning out the way I wanted. I was very pleased with how professional and trustworthy she presented herself. When I received the painting in the mail it was well packaged and was absolutely beautiful. It was better than I could have imagined!! I highly recommend her and will most likely be using her again in the future as I love her paintings!”M. Hesley May 17, 2013
She posted this review on Houzz.com. Houzz is an interior and home design-focused website. I won a 2014 “Best of Houzz” award for customer service.
After receiving a canvas abstract painting for her office, Courtney Gilles wrote:
We received the painting, its in great condition and we love it! Thank you so much! I’m looking forward to purchasing more artwork from you in the future!
A couple who commissioned a custom knife painting from me wrote:
Very accommodating of our specific needs, and made something we absolutely love! Hanging proudly in our living room for all to see.
A collector who purchased multiple pieces wrote:
Better than photo, wonderful work, shows dedicated time, great talent.
A first time collector who bought one of my poured agate paintings for her home wrote:
I received my poured painting today…all I can say is wow!! Absolutely beautiful. It’s so much more beautiful in person.
After using my “try it on your own wall” option, Judy wrote:
You’ve been so helpful. I really do appreciate your comments and suggestions. “Hanging” the picture put it in perspective.
Sometimes, collectors send me photos of my art in their homes or offices:
Other online art reviews:
Etsy is an online handmade art marketplace where I have been selling since January of 2012. My full list of etsy shop customer reviews can be seen here.